1. Cancellation Requests
Cancellation requests must be submitted through the available booking channel or by contacting our support team.
2. Refund Eligibility
Refund eligibility depends on the booked product, cancellation time, supplier policy, and any non-refundable charges disclosed during booking.
3. Schedule Changes
If a service is cancelled by the operator, customers will be offered an alternative schedule or a refund according to the applicable supplier policy.
4. Refund Processing
Approved refunds will be returned to the eligible payment method. Processing times may vary depending on the payment provider.